Legal

Terms of Service

Last updated: February 27, 2026

These Terms of Service ("Terms") govern your access to and use of the LeadLobby website, mobile applications, and services (collectively, the "Services") provided by LeadLobby, Inc. ("LeadLobby," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. By using our Services, you represent that you meet these requirements. If you are using our Services on behalf of a brokerage or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Subscription Plans & Billing

LeadLobby offers various subscription plans, including a free Starter plan and paid plans (Pro, Team, and Brokerage). Paid plans are billed monthly or annually based on your selection. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We reserve the right to change our pricing with 30 days' notice.

  • Free plans may have limitations on features, listings, and lead volume.
  • Paid plans auto-renew unless cancelled before the end of the current billing period.
  • You may cancel your subscription at any time through your account settings.
  • Downgrades take effect at the end of the current billing period.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
  • Collect open house visitor data without appropriate consent or in violation of privacy laws
  • Send unsolicited communications (spam) through our automated messaging features
  • Interfere with or disrupt the integrity or performance of the Services
  • Attempt to gain unauthorized access to the Services or related systems
  • Reverse engineer, decompile, or disassemble any aspect of the Services
  • Use the Services to harass, abuse, or harm another person
  • Share your account credentials with third parties

5. Open House Visitor Data & Consent

You are responsible for ensuring that you have obtained appropriate consent from open house visitors before collecting their data through our Services. This includes compliance with all applicable privacy laws, such as TCPA for SMS communications, CAN-SPAM for email, and any state or local regulations regarding data collection at open houses. LeadLobby provides tools to facilitate consent collection but does not guarantee compliance on your behalf.

6. AI Features & Accuracy

Our AI-powered features, including intent scoring, listing matching, sentiment analysis, and heat mapping, are provided for informational purposes and as decision-support tools. AI-generated insights are probabilistic estimates and should not be treated as definitive assessments. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content or scores. You should exercise professional judgment when using these features.

7. Intellectual Property

The Services, including all content, features, and functionality, are owned by LeadLobby and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you upload to the Services. By uploading content, you grant us a limited license to use, store, and process that content to provide and improve our Services.

8. Limitation of Liability

To the maximum extent permitted by law, LeadLobby shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Services. Our total liability for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless LeadLobby and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Services, violation of these Terms, or violation of any rights of a third party.

10. Termination

We may suspend or terminate your access to the Services at any time for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Services will immediately cease. You may request an export of your data within 30 days of termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

13. Contact

Questions about these Terms? Contact us at:
LeadLobby, Inc.
Email: legal@leadlobby.io
Web: leadlobby.io/contact